Website Instructions

Website Instructions

Table of Contents

How to renew your ChemPharma® membership

ChemPharma® membership does not automatically renew once the one-year membership term is up. You will have to manually renew your membership following the instructions below. You may renew your membership at any time. You should receive renewal reminders in your email prompting you to renew your membership before and after your membership expires.  

Step 1: Hover over the “Members Only” button in the ChemPharma® site navigation bar.

Step 2: Click “Renew Membership.” Note: You must be logged into your ChemPharma® account in order to complete this step. If you are logging into this new website, you will have to reset your password first. Click forgot password.

Step 3: Fill out the form. During this time you can easily update certain information that we have on file for you, including your address and current occupation, simply by filling out those sections with your updated information. Note: The top of the page will display your new membership expiration date. 

Step 4:  Scroll down to the bottom of the page after completing the form to submit your payment. You can pay with PayPal by selecting “Paypal” or you can pay with your credit or debit card by clicking “Stripe”. Read and agree to our Privacy Policy and click the “Renew Your Membership” button to complete payment with your selected payment method on the next page. 

If you selected Stripe/card payment, fill out your payment information on the next page and click “Submit” to submit your payment. 

If you selected PayPal, you will be redirected to the PayPal website to complete the transaction once you click “Renew Your Membership”.

Step 5: A receipt confirming your renewal will be automatically sent to the email in your registration. Your membership term lasts for one year from your date of renewal. If you renew before your membership expires, your new expiration date is one year from your current membership expiration date.

How to update your ChemPharma® member profile information

Step 1: Access your profile information by either clicking here or hovering over the “Members Only” link in the website navigation bar and then clicking “Account”.

Step 2: Fill out the relevant information on this page to update it. You can update info such as your address, phone number, current industry, job title, and more.

Step 3: Click the “Save Profile” button at the bottom of the page to save your changes.

How to reset your account password

Step 1: From the member login screen, click “Forgot Password.”

Step 2: Enter the email or username associated with your account, then click “Request Password Reset.” An email with a reset password link will be automatically sent to your email address.

Step 3: If you don’t receive the email, check your junk or spam folders. If the email is not there and doesn’t arrive after a few minutes, reach out to 

How to view your ChemPharma®
membership expiration date

Step 1: Click here or hover over the “Members Only” link in the website navigation bar and then click “Account”. Then click the “Subscriptions” tab at the top of the page.


Step 2. This page will display your membership subscription information, including whether your membership is expired, your registration date, and the date that it will expire. You will also have the option to renew your membership from this page, or if your membership has expired, you will be given the option to subscribe again.

Please note that if you were previously a member on the old ChemPharma website, your membership “created” date may be incorrect – rather, this page will display the date that your information was imported to the new website database. 

How to view your ChemPharma®
membership payment invoices

 Step 1. Click here or hover over the “Members Only” link in the website navigation bar and then click “Account”. Then click the “Payments” tab at the top of the page.

Step 2. This page will display information about your previous ChemPharma membership payments. From here, you can download your membership payment PDF’s. Note that if the method is listed as “Manual,” this reflects your membership information being imported from the old ChemPharma website to the new website rather than an actual payment.

How to report problems with this website

Click here to access the website problem report form. A member of our team will respond as soon as possible.